The support that you can receive from your cloud web hosting company is very important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical issue with a current account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting provider and not from some reseller. When you obtain a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you'll wait for a few days so as to get a reply to your query, thus your websites may remain offline for quite some time. Alternatively, a provider that offers various ways of communication and has a support crew that is available any time will assist you to right away and help you reduce or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 customer, billing and tech support for all of our Linux cloud web hosting. Even if you are not our customer yet and you have questions, we can assist you without delay and supply you with the needed info, in order to give you a choice to make the best decision when you obtain a new web hosting account. We're available any time, including weekends and holidays, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have multiple telephone numbers internationally, so that you can call the one which is closer to you. The max response time for your emails and your tickets is one hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days and nights to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common questions. Our representatives can assist you to choose the ideal package or supply you with info about our servers, to confirm whether the system requirements for your web sites are met. In case you are an existing customer, you also have the option to get in touch with us through email or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these two ways of contact, you'll get a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even large ones, you're able to compare the reply time as it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or fordifferent issues and questions associated with the pre-installed software your server is equipped with. If you have not ordered your VPS server plan yet, you can learn more details about our solutions by giving us a call or by using our live chat service. For more technical issues, you can send an email or open a trouble ticket from your billing Control Panel and you will receive assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed 30 mins. In case you'd like to have assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade which you can add to each VPS package and our administrators will help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server from us, you're able to get in touch with us anytime using different channels and the max time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you would like to find out about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have assistance with third-party software that you cannot set up or run effectively, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.