In the event that you've ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for some things it is better to talk to a live person on the telephone instead of exchange tickets or emails. If you'd like to know more about a service before you decide to purchase it or when something small should be done, for instance, it is really much easier and quicker to get it done real-time. If you're given the option to talk with representatives over the phone, it is also very likely that you are working with an actual hosting supplier, not just a reseller. The level of support that you will get on the telephone varies between different companies - from general matters to experienced tech support. Typically most of the providers will offer you pre-sales assistance and first level telephone support, while more complex tech matters are resolved through electronic mail and / or tickets.
Phone Support in Cloud Web Hosting
Because we have live telephone support 14 hours every day, you'll be able to contact us and speak with one of our customer support representatives to get more info about all Linux cloud web hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to you buying anything. For your benefit, we have telephone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the USA, the United Kingdom or Australia. If you're already an existing customer, you'll be able to call about general and billing issues, or even about some technical issues. If the issue is strictly technical or it needs more time to analyze, you should use our ticketing system, which will enable both you and our technical support crew to track the information supplied by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include live phone support for fourteen hours daily. In case you are not sure which plan is appropriate for your web sites, you'd like to learn more about a package's specs or you need any other type of info on our solutions, you're able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our customer support agents will assist you. In case you already have an account, you'll be able to contact us about sales and general matters, although we are usually able to assist with many technical issues as well. For strictly tech issues you'll have to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the better option in case the trouble requires extra time to be resolved or it has to be escalated to our sysadmins.