In case you’re a website owner, a problem can always occur and it does not necessarily have to be connected to the hosting service. For instance, something might go wrong when you update a web application or some crucial data may be modified or erased by mistake. Whatever the essence of the problem might be, you will need to get in touch with the client care staff and ask them to restore a backup or to help you troubleshoot the problem that you are encountering. How timely they will do that will determine the span of time that your sites will be unreachable. For specific websites such as social networking websites or online shopping portals, a lengthened inaccessibility often means losing users and cash. That’s why, it is very important for you to use the services of a web hosting company that provides not only a very good customer care service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting for hours on end, or even one whole day, to receive a response to an email or a ticket. No matter when you contact us, we’ll reply to you within less than sixty minutes with any pre-sales or technical inquiries you might have. In reality, our actual reaction time hardly ever exceeds twenty to thirty minutes. Since we are at your disposal 24-7-365, you’ll always receive help in a timely manner and we understand exactly how essential this is in the online era. Soon after you contact us, we will answer your inquiries. If you run into any technical problem, we’ll rectify it for you, or we will give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our stunningly fast support service. You’ll obtain a reply to any ticket posted from the web hosting Control Panel or e-mail sent to our customer and tech support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes substantially less time to explore and eliminate a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. In case you contact us during weekends or official holidays, the response time will be precisely the same and because of the fact that our support staff is working around the clock, you will obtain swift help for any general, billing or technical issue irrespective of the hour at which you contact us.