A live chat is among the channels of communication provided by some website hosting suppliers as part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand something in comparison to a call with an agent. What's more, if the problem that you have requires some time to be reviewed and resolved, you are able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service without charge as long as you have web accessibility even if your web hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Web Hosting
As we acknowledge the fact that various issues are usually resolved if you chat with a live person, we provide a live chat service for all of our potential and active customers. The chat is accessible every single day and our customer support representatives will assist you with a variety of questions and problems. In case you are not our customer yet, you are able to learn more about our cloud web hosting packages and the hosting platform in general so that you can be certain that your web sites will run efficiently on our servers. If you already have an account and you've got some questions or you have any troubles with any of our solutions, you can join us on the live chat and we can supply you with the necessary information or assist you to troubleshoot the problem. You will need to open a support ticket for specific issues which need longer time or the expertise of a sysadmin, still for numerous basic troubles you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every single day, even on weekends and holidays. It is the perfect way to find out more details about our semi-dedicated hosting service in case you do not have an account yet or to get a problem resolved if you're a customer and our support agents will help you promptly regardless of the time of the day you join the chat. In case you're hestitating which plan is more suitable for your websites, if you need a piece of advice whether you need a specific upgrade and how to order it or when you experience difficulties setting up an email account on your computer system, you're able to get in touch with us and we will give you the needed info at once. Our live chat is online even after our phone lines are off for the day, so when you have an account here, you can rest assured that you'll always benefit from instant help with any question or issue that shows up.