There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It is the easiest channel of correspondence for several reasons. If no client care team representative is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of info without the need to worry about typing errors, and if a specific problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which means that if you need to provide info or to adhere to directions, you’ll need to use no less than 2 different admin interfaces and this number might grow if you wish to manage multiple domains. Besides, many hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
