There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It is the easiest channel of correspondence for several reasons. If no client care team representative is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of info without the need to worry about typing errors, and if a specific problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which means that if you need to provide info or to adhere to directions, you’ll need to use no less than 2 different admin interfaces and this number might grow if you wish to manage multiple domains. Besides, many hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with many other web hosting providers, the support ticket system that we’re using with our Linux cloud web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to remember several log-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one location. So, if you’ve got a question or run into an obstacle, you can touch base with our customer support staff straight away. Our system features a smart search option. This goes to say that even if you’ve opened an enormous number of tickets through the years, you will be able to find the one that you need with no effort. On top of that, you can check knowledge base hints on dealing with common issues.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you want to touch base with our help desk team, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different client support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any difficulty and to look through older tickets using an intelligent search box. In addition, you will be able to take a look at the relevant knowledgebase articles that our system will present you with depending on the category that you select for your new ticket. You can carry out all the above-mentioned operations without leaving your Hepsia Control Panel at any time, which implies that if you encounter any problem or have a question, you can get in touch with our technicians and solve the problem in question in no more than sixty minutes using one single support platform.