Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be dealt with in no more than sixty minutes after the trouble ticket or e–mail has been submitted. If your issue needs further assistance from a sysadmin, we will forward the ticket or the e–mail to the person on duty, in a timely manner and will leave a note to notify you that more time will be required for reaching the best solution. Furthermore if you take advantage of our Managed Services package, all of the server administration tasks included there will be carried out whenever you choose.
An Outstanding Tech Support Service
- We’ll be available to you twenty–four–seven to respond to any inquiries that you may have connected with our Web Control Panel and any of the apps that we have pre–installed for you on the dedicated server. In case you also require help tackling server admin tasks, you can have a glance at our Managed Services package, which includes backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
We have provided our Web Control Panel with a fully detailed knowledge base, which includes in–depth explanations of all its features and functionalities. Furthermore, we have prepared in–depth video tutorials that will further teach you how to carry out a given operation or resolve a typically encountered issue. The help articles and the tutorial videos are readily accessible from every section of the Web Control Panel via the Videos and Help buttons in the top right corner.