A 99.9% Server Uptime
The major advantage of building your own cloud web hosting system is that you don’t need to worry about compatibility issues – you design a special set of software apps in such a manner as to work with a defined set of hardware elements. The result is something much more steady and reliable, since there are much less possible risks of failure. We have set up our cloud hosting platform using time–tested hardware parts plus a strongly modified version of SELinux in order to set up an extremely risk–free environment for your sites.
This is why, with each of our Linux cloud web hosting packages we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on world–class hardware parts made by Juniper. Plus, on each router, we have put a firewall with an intricate set of rules that will sift out all suspicious requests.
Thus, in all our data center facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not satisfied with our web hosting services, or if you consider them inadequate, or if you decide that you should have a VPS servers rather than a cloud hosting package – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain total control over your domain names even if you terminate your hosting account with us.
24/7 Technical Support
If you manage a web hosting firm, your technical support engineers are of highest importance. This is the reason why we have mindfully chosen a very practiced group of support engineers, each with several years of practice behind his back. Thanks to them, we offer 24x7 support with each of our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are replied to in less than sixty minutes and our average support ticket response time is just twenty minutes!